CLEAR ANSWERS

Let’s make it clearer.

Ingredients, formats, orders or delivery: find the information you need before creating your selection.

What makes MyNutriLab different from other pre-workouts?
Choose from the ingredients offered in the pre-workout, then select their quantities, flavour and number of servings. Review your selection before ordering. Creatine has its own separate product, with a choice of weight and flavour. Personalisation is not a guarantee of results or a medical prescription.
Are there stimulants like ephedrine or DMAA?
The configurator offers anhydrous caffeine; you can also choose not to add caffeine. Check the full ingredients and product precautions. Available settings are not a personal recommendation for consumption.
Is the product vegan / gluten-free / lactose-free?
Check the ingredients and information for your chosen product and flavour. For strict dietary requirements, ask us for the relevant product information before ordering rather than inferring suitability from its name.
Is a pre-workout dangerous?
A supplement is not risk-free, even when labelled quantities are followed. ANSES advises against caffeine-containing supplements before and during physical activity. Seek professional advice before use, especially if you take medication or have a health condition.
Can you take a pre-workout without caffeine?
Yes, the configurator lets you choose not to add caffeine. Review the ingredients and quantities in your summary: no added caffeine does not mean a product is suitable for every situation.
How do you choose a pre-workout?
Compare ingredient forms, quantities per serving and the complete composition rather than jar weight alone. Check precautions, allergens and caffeine content too. The Lab explains these differences; the configurator describes available choices, without replacing professional advice.
Are there any contraindications?
Products are intended for adults and are not recommended for minors or during pregnancy or breastfeeding. If you take medication, have a health condition or a particular sensitivity, seek healthcare advice before use. Avoid combining supplements without professional guidance.
Which allergens does the product contain?
Refer to the ingredient list and allergen declaration for your chosen product and flavour. If you have an allergy or are unsure, contact us before ordering for information on the relevant reference. This page does not guarantee the absence of traces.
Is the product halal?
We do not present a halal certification on this page. A plant-based composition does not by itself constitute halal certification. Ask us for information on the selected reference if you have a specific requirement.
Is it compatible with diabetes?
We cannot confirm here that a supplement is suitable for someone with diabetes. Before use, show the complete ingredients and quantities of the selected reference to your doctor or pharmacist. Do not change medication based on information on this site.
How is my personal data protected (GDPR)?
Read our privacy policy for information on data processing and exercising your rights. You can submit a request through the contact form.
How do I know which dose to take?
Displayed quantities describe the available settings and your selection, not a personal consumption recommendation. Read the label instructions and precautions. The AI Coach helps explain the configurator; it does not replace a healthcare professional.
When should I take the pre-workout?
Follow the label instructions and seek healthcare advice if needed. ANSES advises against caffeine-containing supplements before and during sport. The name pre-workout is not a recommendation to take a product before a session.
Can I take it every day?
There is no universal frequency for every formula. Follow the label instructions and consider other supplements and caffeine sources. If unsure, seek professional advice instead of increasing quantities or repeating servings.
What are the delivery times?
Read the shipping policy for preparation and transit times. Available methods, fees and destinations are confirmed at checkout based on your address.
Is delivery free?
Pickup point free from 49 € incl. VAT, home delivery free from 110 € incl. VAT. Below those thresholds, the delivery charges are shown at checkout.
Do you deliver abroad?
Read the shipping policy for preparation and transit times. Available methods, fees and destinations are confirmed at checkout based on your address.
How does the subscription work?
The current plan provides monthly delivery and 10% off the selected size. Serving count does not change the frequency. Check your account for dates and management options. Creating a new formula does not update an existing subscription.
How do I cancel or pause my subscription?
Open your customer account to view your subscription, upcoming dates and available actions. Contact us if an action is missing or an order is already being prepared.
Can I change my formula between two deliveries?
Check your account for the actions available on your subscription. Creating another formula does not automatically change an existing subscription. To change an upcoming delivery’s composition, contact us before preparation.
Can I return my order if I change my mind?
Your formula is made to measure to your own specifications: under art. L.221-28 3° of the French Consumer Code, personalised products do not give a right to the 14-day cooling-off period. However, if your product arrives faulty, damaged or not matching your order, we replace it or refund it in full at our expense (see the next question).
My product is faulty or I received the wrong flavour, what do I do?
Get in touch through the contact form with your order number and a photo of the product. We will send you a new, conforming tub as a priority, at our expense (made within 2 to 3 working days). No product return required.
What if my parcel never arrives?
If the carrier loses it (tracking stuck >10 days), write to us through the contact form. We open an investigation with the carrier and resend your order as soon as the loss is confirmed.
Which payment methods do you accept?
Debit/credit card / Visa / Mastercard, Apple Pay, Google Pay and PayPal. 100 % secure payment (SSL).
Is the payment secure?
Yes. Payments are handled by Shopify Payments (PCI-DSS level 1) with 256-bit SSL encryption. No card data is stored by us.

Can’t find your question?

Tell us the product reference and the context of your request. For health questions, speak to a healthcare professional first.

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