Cancellation policy

Last updated: 23 June 2026.

1. How it works

MYNUTRILAB subscription offers are provided with no minimum commitment period and renew every 30 days. A 10% discount applies to Products identified as eligible for subscription.

2. Recurring payment

The selected means of payment is debited automatically on each due date. The amount, the frequency and the next payment date are displayed before subscribing and are available from the customer account.

3. Amendment, suspension and termination

The Customer may suspend the subscription, change formula, alter the frequency or terminate online from the customer account or from the Shopify Subscriptions portal. The request must be made at least 24 hours before the next due date in order to prevent the payment being taken and the next order being prepared.

A request received less than 24 hours before the due date may not prevent a payment or a preparation that is already under way. Termination brings future renewals to an end; it does not cancel an order that has already been paid for or has already entered manufacture.

4. Price changes

MYNUTRILAB may change the price of future renewals by informing the subscriber at least 30 days in advance by e-mail. The change does not apply to an order that has already been paid for. The subscriber may terminate free of charge before the new price takes effect.

5. Failed payment

Should a payment fail, the instalment may be presented again in accordance with the payment provider’s settings. MYNUTRILAB may suspend dispatch or the subscription until the situation is regularised, after informing the Customer.

6. Minors

An unemancipated minor may only subscribe with the authorisation of their legal representative. By confirming the subscription, they declare that they hold that authorisation.

7. Contact

For any question about a subscription: contact@mynutrilab.com.