Version applicable as at 23 June 2026.
Article 1 - Purpose and scope
These general terms and conditions of sale (the “Terms”) govern sales concluded on https://www.mynutrilab.com between MYNUTRILAB (“MYNUTRILAB” or “the Seller”) and any natural person acting for purposes which are outside their commercial, industrial, craft, professional or agricultural activity (“the Customer” or “the Consumer”).
They apply to one-off purchases and to subscriptions relating to customised or pre-configured food supplements. The Terms accessible at the time of the order are those which govern that order. Any contrary condition put forward by the Customer is unenforceable unless MYNUTRILAB agrees to it in writing.
Definitions
- Customised Product: a product made to the Customer’s specifications, in particular the choice of caffeine, ingredients, dosages, flavour, number of servings or other parameters specific to their order.
- Standard Product: a product whose composition is determined in advance by MYNUTRILAB and which is not clearly personalised for the Customer.
- Subscription: a contract of indefinite duration, with no minimum commitment period, providing for recurring orders and payments every 30, 60 or 90 days according to the Customer’s choice.
- Coach or customisation tool: an interface combining automatic rules and Claude Haiku in order to propose a formula based on weight, sport, goal and desired stimulation level, without any diagnosis or medical advice.
Article 2 - Identity and contact details of the Seller
- Name: MYNUTRILAB
- Legal form: société par actions simplifiée à associé unique (SASU)
- Share capital: 100 euros
- Registered office: 12 rue du Charme, 93240 Stains, France
- SIREN: 105 407 795 - SIRET: 105 407 795 00019
- Registration: RCS Bobigny, number 105 407 795
- Intra-Community VAT: FR02 105 407 795
- E-mail: contact@mynutrilab.com
Article 3 - Characteristics of the Products
The main characteristics of each Product, its composition, its quantity, its price, how it is to be used and its warnings are set out on the product page, in the builder, in the basket and/or on the label. The Customer must read them before ordering.
Food supplements are not medicinal products and are no substitute for a varied and balanced diet or for a healthy lifestyle. The Customer must comply with the recommended daily dose and keep the Product out of the reach of young children. Where a Product contains caffeine added for a physiological purpose, it bears the statement “Contains caffeine, not recommended for children or pregnant women”, together with the caffeine content per recommended daily serving.
Photographs, tub simulations and digital renderings are for illustrative purposes. They have no contractual value where they do not concern a main characteristic of the Product. The composition and quantities confirmed to the Customer before payment and in the confirmation e-mail, on the other hand, form part of the contract.
Customisation tool and Coach
The Coach combines automatic rules and Claude Haiku. It uses weight, sport, goal and desired stimulation level. No name, e-mail or order number is transmitted to Claude. The proposal is checked by automatic rules and then verified by a person before manufacture. It does not constitute a diagnosis, a prescription or medical monitoring.
MYNUTRILAB may refuse or correct a combination which would be technically impossible, incompatible with the applicable safety or compliance rules, or manifestly inconsistent. The Customer is informed of this; failing agreement on an alternative solution, the order concerned is cancelled and refunded.
Article 4 - Personal conditions and precautions for use
The Customer certifies that they have the legal capacity required to enter into the contract. An unemancipated minor may only place an order or take out a subscription with the prior authorisation of their legal representative; by confirming the order, they certify that they hold that authorisation. MYNUTRILAB may request supporting evidence or refuse an order in the event of legitimate doubt as to the capacity of the person subscribing.
The Customer checks the list of ingredients and allergens before consumption. They must not combine several sources of caffeine or other stimulant substances excessively and must stop use in the event of an adverse effect.
Athletes subject to anti-doping testing remain responsible for complying with the rules of their federation. Save where a certification or batch analysis is expressly presented as such, an indication relating to the ingredients does not constitute an absolute guarantee that the finished product is free from contamination.
Article 5 - Ordering process
- The Customer selects their journey, their formula, their options, their format and, where applicable, a one-off purchase or a subscription.
- Before payment, a summary allows the composition, the quantities, the price, the frequency, the delivery charges and the contact details to be checked and corrected.
- The Customer reads the Terms and the information relating to the right of withdrawal or to its exclusion.
- The Customer confirms the order by means of a button clearly indicating that it entails an obligation to pay.
- Payment is authorised and MYNUTRILAB then sends an acknowledgement of receipt and a confirmation on a durable medium, generally by e-mail.
The sale is deemed concluded when MYNUTRILAB confirms the order, subject to payment being validated. The Customer must check the confirmation and report any error without delay. MYNUTRILAB may refuse an order in the event of suspected fraud, a payment incident, an earlier unresolved dispute, a manifest pricing error, unavailability or impossibility of manufacturing the Product. Any sums already collected for a refused order are refunded.
Contractual information is provided in French. Orders, confirmations and invoices are archived for the periods prescribed by law. Where the law so provides, the Customer may ask customer service for a copy of the contract.
Article 6 - Specifications and manufacture of Customised Products
The Customer is responsible for the choices they confirm. The quantities displayed are target nominal quantities. Manufacture, the homogeneity of the blend and packaging are subject to the technical tolerances validated by the laboratory. The figures for these tolerances have yet to be incorporated, once the laboratory’s supporting documents have been received.
The manufacture of a Customised Product begins after payment has been validated and may start quickly. Before manufacture has actually begun, MYNUTRILAB may, without being obliged to do so, accept a request for cancellation or amendment. The request has no effect until its acceptance has been confirmed in writing.
Article 7 - Prices, taxes and promotions
Prices are stated in euros inclusive of all taxes, excluding delivery charges. Sales are currently offered in mainland France and Corsica, as well as in the following European Union countries: Germany, Belgium, Spain, Italy, Luxembourg, the Netherlands, Poland and Portugal. The total price, the delivery charges and any reductions are displayed before the order is confirmed.
Reductions, promotional codes and offers are subject to the conditions announced, are not necessarily cumulative and may be limited to one use per person, account, household or means of payment. In the event of a manifest pricing error, MYNUTRILAB contacts the Customer to offer them the choice of confirming the order at the correct price or cancelling it.
The price may vary according to the composition, the format and the options chosen. Save where expressly stated at the time of the order, MYNUTRILAB does not apply individualised pricing based on profiling of the Customer’s behaviour.
Article 8 - Payment
The price is debited immediately when the order is placed. The means of payment enabled are bank card, PayPal, Apple Pay, Google Pay and Shop Pay, subject to their actually being displayed at checkout. MYNUTRILAB does not receive the full bank card number.
The Customer warrants that they are authorised to use the means of payment. In the event of refusal, expiry, a stop payment or a risk of fraud, the order or the renewal may be suspended or cancelled. The Product remains the property of MYNUTRILAB until payment has been made in full, without prejudice to the transfer of risk at the time provided for by law.
Article 9 - Subscriptions
The subscription may be renewed every 30 days. It gives entitlement to a 10% discount on the Products concerned and is entered into with no minimum commitment period. The price of each instalment, the delivery charges, the next payment date and the benefits are displayed before subscribing.
The means of payment is debited automatically on each due date. From the Shopify Subscriptions portal, the Customer may suspend the subscription, change their formula, alter the frequency or terminate online. Any change intended to prevent the next instalment must be made at least twenty-four hours before the next debit.
Online termination is available from the customer account or from the Shopify Subscriptions portal, in the “Subscriptions” section, by means of a clearly identified “Cancel my subscription” journey. An acknowledgement of receipt is sent to the Customer on a durable medium.
Termination takes effect for instalments that have not yet been debited. Where a debit has already been taken or the manufacture of a Customised Product has begun, termination applies from the following instalment, without depriving the Customer of the rights conferred on them by law in the event of non-conformity.
MYNUTRILAB may change the price of future renewals by informing the subscriber at least thirty days in advance by e-mail. The change does not apply to an order that has already been paid for. The subscriber may terminate free of charge before the new price takes effect. If a payment fails, MYNUTRILAB may request that the means of payment be updated, suspend dispatches and then terminate the subscription after informing the Customer.
Article 10 - Delivery
10.1 Delivery methods, areas and charges
MYNUTRILAB currently delivers in mainland France and Corsica, to the home or to a pickup point depending on the options available, as well as in the following European Union countries: Germany, Belgium, Spain, Italy, Luxembourg, the Netherlands, Poland and Portugal. For these destinations, delivery is provided by Mondial Relay, to a pickup point or to the home depending on the country. Charges are calculated at checkout. Pickup point delivery is free from 49 € incl. VAT and home delivery from 110 € incl. VAT. The carrier, the transit time and the total cost are displayed before payment. The information displayed at checkout prevails. MYNUTRILAB may entrust carriage to an equivalent carrier at no additional cost to the Customer, provided that the chosen delivery method and the contractual time frame are complied with.
10.2 Preparation and contractual time frame
Orders are dispatched within two to three working days of payment being validated; any order placed before 2 p.m. enters manufacture the same day. For a Customised Product, this period covers preparation, manufacture and checks. Transit time is additional and is displayed at checkout. Where a period is expressed in working days, Saturdays, Sundays and public holidays that are not usually worked are not counted. The date or period announced before payment constitutes the delivery undertaking. Failing any specific indication, MYNUTRILAB delivers without undue delay and at the latest thirty days after the conclusion of the contract, unless otherwise agreed with the Customer.
10.3 Information provided by the Customer
The Customer must provide an accurate name, address, postcode, town, telephone number and e-mail address, and must check the pickup point chosen. They must ensure that access to the delivery location is possible and that an authorised person is able to receive the parcel. A change requested after the order has been confirmed cannot be guaranteed where preparation or dispatch has begun. Costs actually incurred as a result of incorrect or incomplete information attributable to the Customer may be charged to them after they have been informed, without prejudice to their mandatory rights.
10.4 Home delivery
Home delivery is carried out in accordance with the carrier arrangements chosen at checkout. If no one is present, the carrier may make a further delivery attempt, leave a notice, request instructions or forward the parcel to a pickup point. Unless a specific service has been expressly purchased, no precise time slot is guaranteed. The Customer must follow the carrier’s notifications and instructions.
10.5 Delivery to a pickup point
The Customer chooses a pickup point from those available at the time of the order. If it subsequently closes, becomes full or unavailable, the carrier may offer or assign another pickup point. The Customer must collect the parcel within the time limit communicated by the carrier, with the supporting documents or codes requested. It is also for the Customer to check the tracking, since electronic notifications may be delayed, filtered or fail to arrive for a reason beyond MYNUTRILAB’s control.
10.6 Uncollected, refused or returned parcels
Failure to collect from a pickup point, a failed delivery caused by an incorrect or incomplete address, or unjustified refusal of the parcel does not in itself constitute a declaration of withdrawal. Where the parcel comes back to MYNUTRILAB for one of these reasons, the Customer is contacted. A further dispatch may be conditional on payment of the actual return and re-dispatch costs, save where MYNUTRILAB or the carrier is at fault.
For a conforming Customised Product, no refund is due merely because the Customer did not collect or accept the parcel, the right of withdrawal being excluded under the conditions set out in Article 11.1. For an eligible Standard Product, the Customer retains the possibility of expressly exercising their right of withdrawal; the rules in Article 11.2 then apply. In the case of a subscription, MYNUTRILAB may suspend subsequent dispatches until the address or the delivery method has been regularised, after informing the Customer.
10.7 Tracking and proof of delivery
A tracking link or number is communicated where it is available. The carrier’s records, in particular the delivery scan, the signature, the use of a collection code or the collection confirmation, may constitute items of evidence of delivery, subject to the Customer’s ability to adduce any evidence to the contrary.
10.8 Delay, loss, damage or incomplete parcels
MYNUTRILAB remains responsible for the proper performance of delivery until the parcel is physically taken into possession by the Customer or by a third party designated by them, except where the Customer themselves chooses a carrier that was not offered by MYNUTRILAB. In the event of a delay, the Customer has the remedies provided for by the Code de la consommation.
Where a parcel is lost, opened, damaged or incomplete, the Customer is asked to contact MYNUTRILAB as soon as possible, ideally within forty-eight hours of noticing the problem, to keep the Product, the parcel and the label and to send any useful photographs. This period is a recommendation intended to make the investigation easier and does not limit the legal guarantees. The Customer cooperates in good faith with the carrier’s investigation. Recording a precise reservation on delivery is useful, but the absence of one does not deprive the Customer of their rights against MYNUTRILAB.
10.9 External events and force majeure
A delay connected in particular with a high level of activity, a strike, bad weather, a traffic restriction or a network incident is not automatically a case of force majeure. MYNUTRILAB informs the Customer where an event significantly affects delivery. It may only be released from all or part of its liability in the cases provided for by law, in particular where the failure to perform is attributable to the Customer, to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure.
10.10 Storage after delivery
After taking possession, the Customer is responsible for storing the Product in accordance with the label, in particular away from heat, moisture and any contamination. MYNUTRILAB is not liable for deterioration resulting from storage, handling or use contrary to the instructions, subject to the legal guarantees.
Article 11 - Right of withdrawal and exceptions
11.1 Customised Products
In accordance with Article L. 221-28, 3° of the Code de la consommation, the right of withdrawal cannot be exercised in respect of goods made to the consumer’s specifications or clearly personalised. Consequently, a Product whose composition, dosages or other characteristics have been chosen or calibrated for the Customer does not benefit from the statutory fourteen-day withdrawal period. This exclusion is brought to the Customer’s attention before payment.
11.2 Standard, non-customised Products
For a Standard Product, the Customer has fourteen days from taking physical possession of the Product to notify their withdrawal, without having to give reasons for their decision. Where an order comprises several goods delivered separately, the period runs from receipt of the last item. For regular delivery over a set period, it runs from receipt of the first item.
Withdrawal may be exercised by means of an unambiguous statement, by e-mail to contact@mynutrilab.com, using the form reproduced at the end of these Terms, or by means of the electronic “Withdraw from contract here” function made available on the site for eligible Standard Products.
After notifying us, the Customer returns the Product at the latest within fourteen days to the return address indicated by MYNUTRILAB. The direct costs of return are payable by the Customer, save in the event of an error, defect, damage or a commercial undertaking announced by MYNUTRILAB. The Product must be handled only as far as is necessary to establish its nature and characteristics.
The right of withdrawal is excluded for a Standard Product which has been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection, in accordance with Article L. 221-28, 5° of the Code de la consommation. Opening the shipping parcel is not sufficient in itself: the exclusion concerns the protective seal of the Product.
MYNUTRILAB refunds the sums received, including the cost of the initial standard delivery, at the latest fourteen days after being informed of the withdrawal. The refund may be withheld until the Product has been recovered or proof of dispatch has been received, whichever occurs first. Additional costs arising from a delivery method more expensive than standard delivery are not refunded.
Article 12 - Legal guarantees
The absence of a right of withdrawal for a Customised Product never removes the legal guarantees. Where a Product is damaged, defective or different from the composition confirmed, the Customer contacts customer service quoting the order number and, where helpful, photographs. MYNUTRILAB arranges for the Product to be brought into conformity free of charge.
The consumer has a period of two years from delivery of the goods in which to obtain the implementation of the legal guarantee of conformity where a lack of conformity appears. During that period, the consumer is required to establish only the existence of the lack of conformity, and not the date on which it appeared.
Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the period of supply provided for. During that period, the consumer is required to establish only the existence of the lack of conformity affecting the digital content or digital service, and not the date on which it appeared.
The legal guarantee of conformity entails an obligation for the trader, where applicable, to provide all the updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to the repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests the repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.
The consumer may obtain a reduction in the purchase price and keep the goods, or bring the contract to an end and obtain a full refund on return of the goods, if: 1° the trader refuses to repair or replace the goods; 2° the repair or replacement of the goods takes place after a period of thirty days; 3° the repair or replacement of the goods causes major inconvenience for the consumer; 4° the lack of conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious as to justify an immediate price reduction or rescission of the contract. In that case, the consumer is not required to request the repair or replacement of the goods beforehand.
The consumer is not entitled to rescission of the sale if the lack of conformity is minor.
Any period during which the goods are out of use with a view to their repair or replacement suspends the remainder of the guarantee period until the repaired goods are delivered.
The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Code de la consommation.
A seller who in bad faith obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300 000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the Code de la consommation).
The consumer also benefits from the legal guarantee against latent defects under Articles 1641 to 1649 of the Code civil, for a period of two years from the discovery of the defect. That guarantee gives the right to a price reduction if the goods are kept, or to a full refund on return of the goods.
Guaranteeing seller: MYNUTRILAB, 12 rue du Charme, 93240 Stains, France, contact@mynutrilab.com.
Article 13 - Customer service and complaints
Any complaint may be sent to contact@mynutrilab.com, via the contact form or by post to MYNUTRILAB, 12 rue du Charme, 93240 Stains, France. The Customer states their contact details, their order number, the facts and the solution requested. MYNUTRILAB acknowledges receipt and handles the request within a reasonable time.
Article 14 - Liability
MYNUTRILAB is answerable for the proper performance of its obligations and for the legal guarantees. It cannot, however, be held liable for damage resulting from use contrary to the label, from exceeding the doses, from inaccurate information provided by the Customer, from a combination with other products that is advised against, or from failure to comply with medical advice.
No provision of these Terms limits any mandatory consumer right or any liability which cannot be excluded by law. In the event of force majeure within the meaning of French law, performance of the obligations affected is suspended for the duration of the event. If the impediment becomes permanent, the contract concerned may be rescinded under the conditions provided for by law.
Article 15 - Personal data
The data necessary for managing the account, for customisation, payment, delivery, customer service and fraud prevention is processed in accordance with the Privacy Policy. The questionnaire uses weight, sport, goal and desired stimulation level and must not be used to transmit medical information. The Customer may exercise their rights at dpo@mynutrilab.com.
Article 16 - Intellectual property
The Customer acquires no rights in the trade marks, content, interfaces, generic recipes, recommendation methods or graphic elements of MYNUTRILAB. They may use the documents provided to them for their personal purposes only.
Article 17 - Evidence and electronic communications
Electronic records kept under reasonable security conditions, in particular the confirmation of the formula, acceptance of the Terms, payments, confirmations and exchanges, may be produced as items of evidence, without depriving the Customer of the possibility of challenging them by any means.
Article 18 - Amendment, invalidity and non-waiver
MYNUTRILAB may amend the Terms for future orders. An amendment does not apply retroactively to an order already concluded, save where required by law or agreed by the Customer. If a provision is declared void, the remaining provisions continue to apply. The fact of not relying on a provision at a given time does not amount to a waiver.
Article 19 - Complaints, mediation, applicable law and courts
In the event of a dispute, the Customer first sends a written complaint to MYNUTRILAB at contact@mynutrilab.com or by post to the registered office.
The Terms are governed by French law, without depriving a consumer resident in another country of the more protective mandatory provisions of their national law. Failing an amicable settlement or mediation, the courts having territorial jurisdiction are determined in accordance with the statutory rules; no provision imposes on the consumer the court of MYNUTRILAB’s registered office.
Annex - Model withdrawal form
(To be used only for a Standard Product giving rise to a right of withdrawal.)
To MYNUTRILAB, 12 rue du Charme, 93240 Stains, France, contact@mynutrilab.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Product / order number:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
E-mail address used for the order:
Signature of consumer(s), only if this form is notified on paper:
Date:
(*) Delete as appropriate.
